Privacy Policy

Welcome to Pay Voice. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

We collect several types of information from and about users of our Services:

• Account Information: Data you provide when creating an account or using our app, such as name, email address, and any profile or preference settings you choose to set.
• Usage Data: Information about how you interact with the app, including which features you use, how often you use them, session duration, in-app navigation paths, and interaction with voice and payment-related features.
• Log Data: Automatically collected technical information such as device model, operating system and version, unique device identifiers, IP address, app version, crash reports, and diagnostic logs used for stability, security, and improving the Services.
• Content Data: Voice inputs, text-to-speech requests, and related content that you generate or process through the App. How we handle this data depends on whether processing occurs on-device or via our servers, as described in our in-app settings.

Information from third parties

If you link your account to a third-party service (e.g., app store account, payment provider), we may receive certain information from that service as permitted by your settings and their policies. We use such information only in accordance with this Privacy Policy.

We use the information we collect for the following purposes:

• Providing the Services: To operate the App, process your voice and payment-related requests, deliver text-to-speech and other features, and maintain your account and preferences.
• Improvement and analytics: To understand how the App is used, identify trends, fix bugs, and develop new features. We may use aggregated or de-identified data for analytics that does not identify you personally.
• Personalization: To tailor content, settings, and recommendations to your use patterns and preferences where the App supports such functionality.
• Communication: To send you service-related notices (e.g., updates, security alerts), respond to your inquiries, and, where you have opted in, send marketing or promotional communications. You can opt out of non-essential communications at any time.
• Security and compliance: To protect against fraud, abuse, and security risks; to enforce our terms; and to comply with applicable laws and legal process.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects concerning you, except where permitted by law and with appropriate safeguards.

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service providers

We may share information with vendors, contractors, and other service providers who perform services on our behalf (e.g., hosting, analytics, customer support, payment processing). These parties are contractually required to use your information only for the purposes we specify and to protect it in line with this policy.

Legal and safety

We may disclose your information if required by law, court order, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a valid legal process.

Business transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you for product, research, or marketing purposes.

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (e.g., using TLS) and, where applicable, encryption of sensitive data at rest.
• Access controls and authentication so that only authorized personnel can access personal data on a need-to-know basis.
• Regular review of our security practices and systems, and updates to address emerging threats and vulnerabilities.
• Contractual and technical safeguards with service providers that process your information on our behalf.

Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account. If you suspect unauthorized access, please contact us promptly.

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account and profile data: Retained while your account is active and for a reasonable period after account closure to comply with legal obligations, resolve disputes, and enforce our agreements.
• Usage and log data: Typically retained for a limited period (e.g., months) for analytics, security, and troubleshooting, unless we are required to retain it longer for legal or regulatory reasons.
• Voice and content data: Retention depends on how the App processes such data (on-device vs. server). Where processed on our systems, we retain it only as long as needed to provide the feature and as described in the App or in-app disclosures.
• Legal and compliance: Some data may be retained longer where required by law, regulation, or to defend or pursue legal claims.

When retention is no longer necessary, we securely delete or anonymize your information so it can no longer identify you.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format, where technically feasible.
• Objection and restriction: Object to processing of your data or request that we restrict processing in certain circumstances (e.g., while you contest accuracy).
• Withdraw consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise these rights, use the in-app settings, contact options in the App, or reach us using the details in the "Contact Us" section. We may need to verify your identity before processing your request. You may also have the right to lodge a complaint with a supervisory authority in your country.

Device and app controls

You can manage app permissions (e.g., microphone, storage, notifications) in your device settings. Disabling certain permissions may limit or disable related features. You can also uninstall the App at any time to stop further collection of data by the App.

Our Services are not directed to individuals under the age of 13 (or the applicable age of consent in your jurisdiction, such as 16 in some regions). We do not knowingly collect personal information from children under that age.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us using the details in the "Contact Us" section. We will take steps to delete such information from our systems in accordance with applicable law. If we learn that we have inadvertently collected personal information from a child, we will delete it promptly.

Your information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may have different data protection laws. When we transfer data internationally, we take steps to ensure that such transfers comply with applicable laws.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we may rely on adequacy decisions, Standard Contractual Clauses approved by relevant authorities, or other lawful transfer mechanisms to protect your information when it is transferred outside those regions. You may request further information about the safeguards we use for international transfers by contacting us.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy in the app and updating the "Last update" date. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy or our practices, please contact us through the support options available in the Pay Voice app or via the contact details provided in the app listing.